Terms & Conditions
To make a booking we require 50% deposit payable by card or direct bank transfer. Payment details will be sent out in an email confirming your booking. By booking your holiday with NFSH (New Forest Shepherd’s Huts) you agree to the following terms and conditions.
All Shepherd Huts are available from 3pm on day of arrival and must be left in a clean condition not later than 10am on departure day, unless by prior arrangement.
On departure all Huts are to be left clean and tidy with the keys.
When you make a booking and payment an email confirming the dates and times of your holiday is sent to you. Booking and payment is considered the establishment of a legal contract.
CANCELLATION BY US
Extreme Conditions: NFSH reserve the right to cancel a holiday if for unforeseeable circumstances we are unable to provide safe accommodation in a Shepherds Hut due to extreme conditions, ill health, fire or administration or any other extenuating circumstance. Under such unlikely circumstances your full payment will be returned.
CANCELLATION BY YOU
We understand that circumstances change and emergencies occur. If a booking is cancelled before the 6 weeks prior to arrival the deposit will be refunded minus a 10% admin fee. Deposits will not be returned for cancellations within the 5 weeks prior to arrival.
BREAKAGES AND DAMAGE
If on your arrival you find any items or fittings, utensils, crockery or cutlery is broken, damaged or missing, please report it to us and it will be replaced. We do accept a degree of wear and tear but should any significant damage or breakage occur during the period of your stay you will be held responsible for and must make good to the lowest market value. We reserve the right to charge for excessive cleaning where a Hut has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc.
No children or pets are allowed on the site.
Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence.
NFSH cannot be held responsible for any lost or stolen property. There are locks on the Shepherd Hut doors.
NO SMOKING POLICY
All our Shepherd Huts hold a strict NO SMOKING POLICY and smoking in any of our Shepherd Huts or verandas will result in a fine of up to £100 in order to clean to a satisfactory standard. Anyone who smokes outside of the Huts is responsible for disposing of their cigarette butts in a bin and NOT littering the surrounding area.
Under no circumstances may the maximum number of 2 people sleeping in each Shepherd hut be exceeded.
We do not accept bookings from anyone under the age of 21 and reserve the right to refuse any booking at our discretion.
Please pick the keys up from the Royal Oak and after locking the Hut leave them back at the Royal Oak on departure.